Hi CustomerI'm very sorry to inform you that our company has taken a holiday during the Spring Festival. Your mail has been received and we will reply to you as soon as possible after the holiday. In the meantime, if you have urgent business,Please proceed as follows first：
1.Change color or sizeIf you want to change the color or size after placing the order, please provide us with your order number, and the color and size you want to change, and we will deal with it as soon as we see it.
2.Confirm the status of the packageIf you have a tracking number,you can check the tracking information with below URL:https://www.usps.com/ or https://t.17track.net/
3.Received goods are not satisfactory or want a refundSo sorry our returnange policy is need customer pay shipping cost and tariff .
Since we sent the parcel to you once,so we know that is high price .
We need to know the information about the shoes you receive and provide feedback to the warehouse so we can solve the problem for you.
Finally,If you have any questions other than the above three points, we will reply you as soon as we receive your email, please be patient.
Your understanding will be highly appreciated.
Happy New Year!